http://notalwaysright.com/allergy-season-nightmare/1684

Allergy Season Nightmare
Tech Support | Portland, OR, USA

Me: “Thank you for calling ***, this is ***, how can I help you?”

Customer: *yelling* “IS THIS TECH SUPPORT?!”

Me: “Yes ma’am, it is. How can I help you?”

Customer: “My internets are broken and I need you to fix it now.”

Me: “OK, what’s your account number?”

Customer: “Ugh. You can’t just see it?”

Me: “No Ma’am, I have to look it up in our database.”

Customer: “S***. Fine, it’s ***.”

Me: “All right, just a moment here while I bring up the info…”

Customer: “Just hurry it up, will you?”

Me: “OK, it’s coming up now…”

Customer: *sneezes*

(About 10 seconds pass in silence. I can hear children talking in the background.)

Customer: “Excuse me…”

(I stay quiet, assuming she’s talking to the children.)

Customer: “EXCUSE ME!”

Me: “Sorry, were you speaking to me?”

Customer: “YES YOU IDIOT! WHAT THE F*** is WRONG with you people?”

Me: “I’m sorry? I’m not sure I understand…”

Customer: “I SNEEZED AND YOU DIDN’T BLESS ME! WHAT ARE YOU, SOME KIND OF ATHEIST?! DON’T YOU REALIZE WHAT WILL HAPPEN IF YOU DON’T BLESS SOMEONE WHEN THEY SNEEZE?”

Me: “Actually, ma’am, I really don’t, but I apol–”

Customer: *interrupting* “YOU’RE A F***ING HEATHEN! I HOPE YOU BURN IN H*** FOR THIS YOU…” *continues screaming*

Me: “Ma’am, I apologize if I’ve offended. I’ve found your account information, and it looks like your service was terminated three months ago.”

Customer: “YES! THAT’S HOW LONG IT’S BEEN DOWN - WHY CAN’T YOU FIX IT?!”

Me: “Because you don’t have an account with us anymore. You were canceled because of non-payment. If you’d like, I can transfer you to billing, and–”

Customer: *unintelligible screaming then hangs up*

Tags: abusive, customer, dumb

Views: 17

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Replies to This Discussion

Do you think she was drinking?
most likely
I was unfortunately raised catholic and the explanation that I heard for saying "bless you" is, get this, that when you sneeze your soul briefly jumps out of your body and if someone doesn't bless you then Satan will take possession of your soul. It's scary to think that some people still believe this nonsense. But then it's scary to me that anyone over 30 still believes in god. Oh well. : )
Ahh, I remember working in tech support.

Remind me to tell you the "got no feet you mother****er" story if I see you on chat. It's a good one.

But yeah, this kind of thing is not surprising to hear in Tech Support.

Personally, I think most of my customers used the hold time to think up the nastiest insults they could conjure before reaching me.

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